SHIPPING
Shipping Locations: Products are shipped to anywhere in the United States.
Smaller products are eligible to have the option for worldwide shipping; however, larger items may not be eligible due to the significant price increase.
If you are interested in purchasing an item that does not have the worldwide shipping option, please contact us at support@aboutuskidz.com where a team member can give you a quote on the approx. amount for shipping to your area.
Shipping Methods and Rates: All email subscribers receive Free Economy shipping on any order. Sign Up Today for Free!
Economy [5 to 7 Business Days]
- Less Than $30 = $5 USD
- More Than $30 = $3 USD
- Email Subscribers = FREE
Standard [3 to 4 Business Days]
- Less Than $30 = $8 USD
- More Than $30 = $6 USD
- More Than $50 = $4 USD
Express [1 to 2 Business Days]
- Rates & Availability will vary.
- 1 to 2 day shipping is only available for select order locations.
- This shipping method must be chosen & paid for by the customer at checkout via the provided 3rd party Express Shipping service option.
Please contact support@aboutuskidz.com for a International shipping quote.
Handling and Same-Day Shipping:
- Our standard handling time is 1 to 2 business days.
- Items ordered before 12 pm are eligible for same-day shipping.
- Items ordered between 12 pm and 5 pm may be shipped the same day but are not guaranteed.
- Shipping hours are from 9 am to 5 pm Monday through Friday.
- Saturday shipping hours are from 9 am to 1 pm for same-day delivery.
- Orders placed after 1 pm on Saturday will be shipped the following business day.
- Orders placed on Sunday will be shipped the next business day.
Delays and Exceptions:
While we strive for timely delivery, unforeseen circumstances like extreme weather conditions or postal service delays may impact delivery times.
About Us Kidz LLC is not responsible for delays caused by incorrect shipping information provided by the customer or if the package is refused by the recipient.
Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address provided), the customer will be responsible for any additional shipping charges to resend the package.
Order Tracking:
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking information on the USPS or UPS website or through your account on our website.
International Shipping:
Smaller products are eligible to have the option for worldwide shipping; however, larger items may not be eligible due to the significant price increase. If you are interested in purchasing an item that does not have the worldwide shipping option, please contact us at support@aboutuskidz.com where a team member can give you a quote on the approx. amount for shipping to your area.
Lost or Stolen Packages:
About Us Kidz LLC is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the mail carrier or your local authorities to file a report.
Shipping during Holidays:
During peak holiday seasons, there may be delays in shipping due to increased demand and potential carrier service disruptions. We recommend placing your orders well in advance to ensure timely delivery.
Shipping Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during checkout to avoid any delays or delivery issues.
Shipping Confirmation:
A shipping confirmation email will be sent to the email address provided during checkout. This email will include details such as the items shipped, the shipping method, and the tracking number.
Signature Confirmation:
For high-value orders, a signature may be required upon delivery. Please ensure someone is available at the shipping address to sign the package.
Delivery Attempts:
In the event that the carrier is unable to deliver the package on the first attempt, they will usually make additional attempts. It is the responsibility of the customer to coordinate with the carrier for successful delivery.
Shipping Promotions:
From time to time, we may offer shipping promotions or discounts. These promotions will be clearly communicated on our website, and any specific terms and conditions will be outlined.
Customer Service Contact:
If you have any questions or concerns regarding your order, shipping, or any other inquiries, please contact our customer service team at support@aboutuskidz.com